* Internationally recognised peer reviewed research has found that anything from 17% to 40% value can be lost from an outsourcing business proposition. Research has also identified that more than
half of outsourcing engagements could be considered “mediocre” at best, with
those client businesses failing to develop specific capabilities
and individual competencies. Simply put, some client businesses fail to implement
a sustainable model to mature & evolve their outsourcing capability.
(Lacity & Willcocks - World Outsourcing Summit and various publications)